National Public Utility Program Innovation:

Replication, Scale & Sustainability Exit

Customers: The Rensselaerville Institute (TRI), the United States Environmental Protection Agency (EPA) and the Ford Foundation collaborated on piloting a proven (in New York State) underserved community utility creation and upgrade program (STEP) to three other states: North Carolina, Tennessee and Arkansas.

Baseline approach: the The Rensselearville Institute provided the STEP methodology for free to each state's government agency administering EPA regulatory programs. TRI gave each state agency dedicated STEP staff for project technical assistance to small communitities unable to fund projects. The STEP methodology produced resoundingly successful pilots, yet failed to create enough regulatory agency enthusiasm for more projects beyond what TRI technical assistance staff could directly support – real time replication and scale remained out of reach.

Innovation gains: SWP shifted TRI value creation focus away from TRI project technical assistance support activities to outcomes and results desired by multiple stakeholder audiences. TRI then attracted multiple, diverse public–private partners (in additoin to initial EPA state regulatory agencies), including businesses, philanthropies and local governments in each state:

Innovation design aligned a multitude of diverse partner's vested interests into focusing on valued outcomes desired from each community utility project.

Outcome clarity activated an ecosystem of project partners modeling unique contributions of needed resources so others could follow and further acclerate statewide replications to national scale and sustainability of the STEP program approach:

More than 600 underserved commuities successfully achieved affordable, high-quality health, financial and household benefits from sustainable utilities across 16 states in less than seven years. And every project outperformed market rate exection on costs, time to completion and quality product execution:

• Minimum project cost savings 40% below market; Average project savings 55%; Greatest project savings 93%.
• Project completion time compression from 10 and 7 year averages to 18 months. Fastest project time 3 months.
• Highest quality shared community public goods of clean drinking water and safe sanitary sewage disposal at the most affordable total lifecycle household costs imaginable for poor and rural community residents.

Bonus Innovation: SWP program redesign included shifting the Institute's EPA grant-drawdown revenue for technical assistance give-aways into six-figure, fee-for-service client contracts and an earned income business. This business model innovation generated millions of dollars in annual top-line revenues (supporting over 30% of the Institute's budget) while scaling mission operations and impacts to national significance.

Impact value: Over $100 million in community and government program project cost savings with accelerated public utility creation and upgrades. Hundreds of thousands of residents in poor and rural household communities gained enduringly positive financial affordability, health and social well-being impacts.

Awards: STEP projects earned three state governors' awards (Maryland, Virginia & Texas) and national environmental group impact awards, State government agency partners won several fedral government awards, including EPA and HUD Blue Ribbons for innovative program methods and project results, as well as numerous local government commendations for projects delivering multitudes of highly-valued impacts to their local residents.

Sustainability: the innovation of STEP public private partnership delivered ongoing benefits to state and local governments, communities and poor and rural residents for more than 20 years after Institute exit. State and local government agency partners continued to apply SWP methods long after TRI staff ceased providing support. TRI also continues to deliver community sparkplug initiatives to improve lives in communities and schools.

Share any positive impact program replication, scale and sustainability challenges below and SWP will show you how to acclerate progress and achive enduring success.